Why Hasn’t My Order Shipped Yet?
If your order hasn't been shipped or is delayed beyond 72 hours, there may be a few reasons for the delay:
- Out of Stock: The item you ordered may currently be out of stock. We’ll notify you if this is the case.
- Custom or Made-to-Order Items: If your order includes custom-made products (such as prebuilt headlights or personalized items), additional processing time may be required.
- Additional Verification Needed: Sometimes, we may need to verify your payment details (e.g., if the billing address doesn’t match the one registered with your card).
- Incorrect or Unrecognized Address: If the shipping address you provided is incomplete or cannot be verified, it can cause a delay in processing.
If you're concerned about your order or need assistance, please don’t hesitate to reach out to our support team. We're happy to help!
Order Status & Tracking
How to Check Your Order Status
To check the status of your order, follow these simple steps:
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Login to Your Account:
- Go to our website and log in using your registered email and password.
- Once logged in, navigate to your Order History or My Orders section.
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Order Confirmation Email:
After placing an order, you'll receive an Order Confirmation email. This email includes your order number, the items you purchased, and a link to track your order. -
Track Your Shipment:
Once your order has shipped, you will receive a Shipping Confirmation email containing tracking details. You can use the provided tracking number to view real-time updates from the carrier (e.g., UPS, FedEx, USPS).
Order Processing Time
Orders are typically processed within 1-2 business days after the order is placed. Processing time may vary depending on product availability, order volume, and payment verification. You will receive an email notification once your order has been shipped.
How to Track Your Order
Once your order has been shipped, you can track it directly through the carrier’s website using the tracking number provided in your Shipping Confirmation email.
If you have trouble tracking your order or if the tracking information isn’t updating, you can:
- Contact our Customer Support: We’ll assist you in locating your order.
- Check with the Carrier: Sometimes, the carrier's system might not update in real time.
What if My Order is Delayed?
We understand how frustrating it can be when an order is delayed. If you notice your order is taking longer than expected, please:
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Review Your Tracking Information: Sometimes, delays occur due to weather conditions, holidays, or logistical issues. Tracking updates will show if there are any delays.
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Contact Us: If your tracking information hasn’t updated for several days, reach out to our customer support team with your order number, and we’ll investigate.
Changing Your Order or Shipping Address
Once an order is processed, changes may not be possible. However, if you need to modify your order or shipping address, please contact our support team as soon as possible. If the order hasn't shipped yet, we’ll do our best to accommodate your request.
Lost or Missing Items
If your order status shows as Delivered, but you have not received your package, please:
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Check with Your Neighbors or Household: Sometimes packages are left with neighbors or family members.
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Contact the Carrier: The carrier may have left your package in a secure location or made an error with delivery.
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Reach Out to Us: If you're still unable to locate your package, contact us, and we’ll help you file a claim with the carrier or take the next steps.
Need Help?
If you need assistance with your order, feel free to contact our Customer Support team:
- Email: info@rgbhalokits.com
- Live Chat: Available on our website during business hours
- Submit a ticket here
We’re here to help you every step of the way!