Why hasn't my order shipped yet?
If your order is delayed or hasn't shipped within 72 hours, it is likely due to one of the following reasons:
- Item out of stock
- Made-to-order items (prebuilt headlights, custom items, etc.)
- The order needs further verification (billing address not matching card registered address etc.)
- Address not recognized or wrong address
Most orders are shipped in about 72 hours or less. However, there are still some products that may take anywhere from 1-2 weeks to fulfill. In some cases, certain products may even take longer.
What is the status of my order?
Due to high order volume, we simply cannot update everyone with a delayed order. To get an update on your order simply email us at Info@rgbhalokits.com or submit a request. You can expect a response within 24 hours during normal business hours. M-F 9-5 pm.
Please provide the following information when inquiring about order status :
- You Order Number
- Your First and Last name