Exchange / Return Policy

Submitting a Warranty Request 

We stand by our high quality products 
Your satisfaction is 100% guaranteed.
We will happily warranty products if they are defective or damaged
Submit a warranty replacement Request here: Rgbhalokits.com/submit

 

 Exchanges or Returns                

If you need to exchange or return an item simply email info@rgbhalokits.com or submit a request below. When submitting a request please provide us with as many details as possible regarding your claim. 

All Returns and Exchanges require an RMA # (Return Authorization Number). Once a return request has been approved we will provide you with an RMA #, return instructions, and a pre-paid return label. 

Submit an Exchange or Return Request Here: Rgbhalokits.com/submit

                                                                            

Restocking and Return Fees 

 Our Standard restocking fee structure is outlined below 

Tier 1: Perfect Condition (Product is unopened and like new) = 15% restock fee 

Tier 2: Re-Conditionable (Packaging is opened or damaged, Product is like-new) = 20% restock fee 

Tier 3: Inability to restock ( Product shows signs of use or damaged) = not eligible for Refund

  

Terms and Conditions

  • Refunds are only applicable within 30 days of purchase date. 
  • We can do an exchange as long as the item is not installed and in like-new condition, up to 90 days after receiving the item.

  • We reserve the right to correct any packaging errors or defective merchandise.
  • Refunds are only applicable on non-installed items. 
  •  Any free shipping used on the original order will be forfeited if the order is returned and the original shipping costs (paid or unpaid) will be deducted from the refundable amount. 
  • If Rgbhalokits provides a pre-paid label for your return or exchange, the cost of the label will be deducted from your final refund or exchange.
  • Rgbhalokits does not accept returns on pre-built headlights or items in our Closeouts section. 
  • Warranties, Returns, and Exchanges are only applicable to products purchased directly from rgbhalokits.com
  • Once Returns are received please allow 2-6 business days for the return or exchange to process*
  • Contact us more for more info: info@rgbhalokits.com
 
 
 
 
 

 

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.